Job Purpose:To design, deliver, and evaluate sales training programs that enhance the selling skills, product knowledge, and customer engagement abilities of front-line banking staff, ensuring achievement of business targets and superior customer experience.Key Responsibilities:Training DeliveryConduct classroom, virtual, and on-the-job training sessions for Relationship Managers, Branch Sales Officers, and other sales staff.Train employees on banking products (CASA, loans, insurance, investments, credit cards, etc.), sales processes, and customer handling skills.Facilitate role plays, simulations, and practical exercises to improve real-world selling capabilities.Training Content DevelopmentDesign training modules, presentations, and learning materials aligned with sales strategies and regulatory requirements.Customize programs based on business needs, product launches, and skill gaps.Performance EnhancementWork closely with sales managers to identify capability gaps and create tailored training interventions.Coach employees individually for improving pitch, cross-sell/upsell techniques, and objection handling.Assessment & FeedbackEvaluate participants through tests, assessments, and performance in role plays.Provide constructive feedback and track improvement over time.Prepare post-training reports and share insights with sales leadership.Stakeholder ManagementCollaborate with product teams, compliance, and sales leaders to ensure accurate and updated training delivery.Partner with HR for employee development plans.Compliance & QualityEnsure training content complies with banking regulations and internal audit standards.Promote ethical sales practices and customer-centric selling.Key Skills & Competencies:Strong knowledge of banking products and sales processes.Excellent communication, presentation, and facilitation skills.Ability to inspire and motivate sales teams.Proficiency in role plays, sales simulations, and coaching techniques.Analytical mindset to measure training effectiveness.Familiarity with digital training tools / LMS platforms.
