Dispatch Officer
- Warangal, Telangana
- Permanent
- Full-time
- Ensure timely dispatch of both domestic and export finished products to the customers in coordination with the Production, QC and Marketing departments with the correct labels and documents.
- Attend to customer complaints received through the Marketing department on incorrect/absence of labels, inappropriate/absence of documents, leakages etc.
- Also investigate the matter to find out the root cause and take corrective action & put preventive measures in place.
- Prioritise dispatches, plan routes and allocate manpower on urgent/last moment consignments.
- Coordinate with the Marketing department on PO, road permit and customer related issues and mail them the quotes for transport vehicles.
- Obtain quotes from vendors on predetermined routes and accordingly arrange for transport of goods.
- Refer to the checklist prior to dispatch and ensure the consignment’s compliance to the set norms.
- Ensure that statutory documents such as excise documents invoices, ARE 1 & 3 are properly prepared as per the excise norms for each consignment.
- Train workmen in the safe handling of consignment, labelling of containers and storage.
- Review sales orders with respect to destination, dispatch date, delivery date, applicable taxes and duties.
- Track vehicles after dispatch.
- Give direct instructions to contract workers relating to loading & unloading of consignments.
- Prepare invoice for export, domestic goods and scrap.
- Communication (written & verbal).
- Coordinating skills, Planning, People management.
- Decision making, Delegation, Conflict management.
- Critical thinking.