Associate Process Manager

• Conduct periodic internal audits across facility operations, travel desk, procurement, and administrative functions.
• Identify process gaps, non-compliance issues, and risks; recommend corrective and preventive actions (CAPA).
• Ensure adherence to company policies, SOPs, regulatory requirements, and internal controls.
• Maintain audit records, compliance trackers, and documentation for internal and external audits.
• Track and close audit findings with relevant stakeholders within defined timelines.
• Support ESG compliance initiatives by ensuring accurate data capture and documentation.

• Manage end-to-end billing processes for facility, travel, and vendor services.
• Verify invoices, cross-check supporting documents, and ensure alignment with contracts, SLAs, and PO terms.
• Coordinate with vendors, procurement, and finance to resolve discrepancies and prevent duplicate billing.
• Maintain daily/weekly/monthly billing trackers, accruals, and reconciliation reports.
• Ensure timely processing of invoices for payments and maintain a clean audit trail.
• Prepare MIS reports for management, including cost summaries, deviation reports, and invoice aging.

• Support vendor performance monitoring through SLA audits, scorecards, and monthly review summaries.
• Ensure accurate maintenance of contract files, renewal schedules, and AMC documentation.
• Maintain dashboards and data sets for audit cycles, billing status, and compliance metrics.

• Identify opportunities to streamline billing, audit, and documentation processes.
• Standardize formats, checklists, and SOPs for audit and compliance functions.

• 6+ years of experience in Audit, Compliance, Billing, or related administrative/governance functions.
• Strong understanding of audit methodologies, internal controls, and compliance frameworks.
• Hands-on experience in invoice verification, billing cycles, reconciliations, and vendor coordination.
• Excellent analytical, documentation, and reporting skills.
• High proficiency with MS Excel, MIS, trackers, and data validation.
• Strong communication and stakeholder-management skills.
• Ability to work independently, manage multiple priorities, and meet strict timelines.
• Detail-oriented with an ability to identify discrepancies and process gaps.

eClerx