Voyager (94001), India, Bangalore, KarnatakaManager - UX DesignerAt Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.At DataLabs, you will work in a fast paced and intellectually rigorous environment. You will apply strategic analytical and product leadership skills to major business challenges. You will have the opportunity to learn and build deep expertise in the core areas of advanced analytics, industrial-scale product design, development and deployment, data science and machine learning. And you will do it all in a collaborative environment that values problem solving, encourages creativity, promotes learning, and rewards innovation.Design ManagerWe are currently seeking a Design Manager to join our team. This is a player-coach role, where you'll be responsible for leading design for a few key projects and managing a few design associates driving those projects. You'll be working with Product, Tech, and Data Science experts to align on product vision, build prototypes and craft a holistic experience, leveraging user research and low-fidelity concept designs early on. You'll also be mentoring designers & helping them grow their skills & capabilities. Together, you'll help build world-class data products that help power our business.What You'll Do:As a leader and maker, you'll be asked to handle responsibilities, including:Strategy & PlanningCollaborating with technology, product, and business teams to uncover customer and business needs and help build product strategy & roadmap for the team.Advocating for the customer through human-centered design methods, including: discovery, user research, and usability testingLooking at the bigger picture and mapping opportunities across IA, service touchpoints & overall customer journeyWorking with partners and teams across various geographiesEmbracing and advocating for improving the holistic customer experienceLeading & Developing TeamsBuilding and leading successful teams through career development by mentoring, coaching, and elevating othersGuiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasksNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsParticipate in hiring by reviewing resumes, conducting interviews and attending consensusDiscovering & DeliveringSupporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunitiesDemonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teamsDriving end-to-end product design by:Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trendsFraming problems, defining insights, and exploring new methodologies/practices to serve customer needsReviewing & collaborating with designers on user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypesPlanning and facilitating workshops with internal and external stakeholders to align with business needsEnsuring designs maintain a high level of quality and aligns with Capital One design systemStorytelling through business acumen and presenting visual concepts to various stakeholdersBasic QualificationsAt least 8 years of experience with UX designPreferred QualificationsBachelor's degree in engineering or a related fieldAdvanced degree in UX design, HCI, or related design fieldsAt least 2 years of experience designing for data product experiencesAt least 5 years with working with a variety of business partners and delivering outcomesAt least 5 years with familiarity with design and prototyping tools, such as FigmaAt least 2 years of familiarity with working and contributing to an established design system2+ years of people management experience managing a design team or leading design for projectsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email toCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
