Associate Vice President

Mphasis

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Job Overview:We are looking for a 12+ years of skilled User Experience Specialist with a strong pre-sales background to join our User Experience Practice. In this role, you will blend your expertise in user-centered design with your experience in supporting sales engagements to help clients visualize and realize exceptional user experiences in complex IT solutions and services.Key Responsibilities: User Experience Design & Research:
‎ Conduct user research, journey mapping, and usability testing tailored to IT services and enterprise software environments. Create wireframes, interactive prototypes, and detailed UX documentation to communicate design concepts effectively. Pre-Sales Collaboration:
‎ Partner with sales teams and solution architects to understand client business challenges and technical requirements. Support pre-sales activities by delivering UX-focused demos, workshops, and presentations that highlight the value of our IT services. Solution Customization & Consulting:
‎ Advise clients on best practices in user experience design within IT service implementations, including custom workflows, portals, and dashboards. Help tailor our service offerings to meet client-specific usability and accessibility needs. Client & Stakeholder Engagement:
‎ Serve as a trusted advisor to clients during discovery and proposal phases, ensuring their user experience goals align with IT infrastructure capabilities and project constraints. Market & Competitive Insights:
‎ Stay abreast of UX trends, emerging technologies, and IT industry standards to provide strategic insights that enhance sales positioning and client proposals. Documentation & Sales Enablement:
‎ Develop UX-related collateral such as case studies, solution briefs, and training materials. Equip sales teams with UX knowledge and demos to strengthen client relationships and drive deal closure.Required Qualifications: Proven experience in UX design and research with a focus on enterprise IT services or software. Strong involvement in pre-sales processes supporting IT services or technology solution sales. Deep understanding of user-centered design principles applied to complex IT environments. Excellent presentation and communication skills for engaging technical and non-technical stakeholders. Experience with UX tools such as Figma, Sketch, Adobe XD, or Axure. Ability to quickly learn and translate IT service offerings into user experience benefits. Comfortable working in cross-functional teams with sales, product, and delivery units.Educational QualificationsA Masters’ degree – preferably in the field of User Experience and DesignSkills:PRIMARY COMPETENCY : UX Design PRIMARY SKILL : UX Design PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis