L2 AWS & Azure Support Engineer
- Navi Mumbai, Maharashtra
- Permanent
- Full-time
Location: Navi Mumbai (On-site)
Type: Full-TimeAbout UsWe are a cloud-native technology company at the forefront of modern infrastructure and DevOps. Specializing in Kubernetes, Kafka, AWS, Azure, and Google Cloud Platform, we enable businesses to scale and modernize with confidence. With innovation at our core, we help organizations build resilient, scalable, and automated cloud ecosystems. We are expanding our support team and are looking for a seasoned L2 Cloud Support Engineer with
strong hands-on experience in AWS, Azure, Linux systems, and enterprise storage technologies.Role OverviewAs a Level 2 AWS and Azure Support Engineer, you will be responsible for resolving complex infrastructure issues, providing cloud platform support, and ensuring high availability of customer workloads. You’ll work alongside skilled cloud architects and infrastructure engineers, acting as the escalation point for L1 support teams while owning key incident and problem resolution activities.Key Responsibilities
- Provide Level 2 technical support for AWS and Azure platforms
- Troubleshoot and tune Linux-based systems for performance and stability
- Support and maintain NetApp or similar Software Defined Storage (SDS) platforms
- Troubleshoot and manage environments built on VMware and Nutanix
- Collaborate with internal DevOps, cloud architects, and customer teams on escalated issues
- Monitor infrastructure and automate diagnostics or recovery where feasible
- Maintain documentation and share knowledge with L1 and L2 teams
- Participate in on-call rotations and post-incident reviews
- Stay current with cloud technology trends and contribute to internal improvements
- Minimum 10 years of overall IT experience
- At least 3 years of hands-on experience supporting AWS or Azure environments
- Strong skills in Linux troubleshooting, diagnostics, and performance tuning
- Working knowledge of NetApp or other software-defined storage platforms
- Experience with VMware ESXi, vCenter, and Nutanix HCI solutions
- Solid understanding of cloud support workflows, incident management, and escalation procedures
- Ability to work independently in a fast-paced, customer-facing environment
- AWS Networking Specialty or strong familiarity with:
- VPCs, Transit Gateways, NAT gateways, Route 53, Direct Connect, etc.
- Experience with Infrastructure-as-Code tools (e.g., Terraform, CloudFormation)
- Familiarity with Kubernetes-based infrastructure
- Work in a cloud-native, tech-first environment
- Collaborate with a passionate team driving next-generation cloud platforms
- Opportunity to grow in cutting-edge cloud and DevOps technologies
- Competitive compensation and learning opportunities