L2 Support Engineer

• Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and debug application issues in Java, JSP, Spring Boot, Hibernate, and Spring MVC.
• Work with Kafka for real-time messaging and event-driven architectures.
• Deploy and manage applications on Tomcat and containerized environments using Docker.
• Handle database-related issues and queries on MS-SQL and PostgreSQL.
• Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
• Track and resolve incidents efficiently using JIRA.
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Ensure application performance optimization and proactive monitoring.
• Document troubleshooting procedures and create knowledge base articles for common issues.

• 3 to 4 years of experience in L2 application support with a strong background in Java, JSP, Spring Boot, Hibernate, JPA, and Spring MVC.
• Proficiency in working with Kafka for event-driven applications.
• Hands-on experience with Docker and Tomcat for deployment and application management.
• Strong knowledge of databases like MS-SQL and PostgreSQL.
• Experience in Git for version control and Agile methodologies using JIRA.
• Strong problem-solving skills with the ability to troubleshoot and debug application issues effectively.
• Ability to work in a fast-paced environment and collaborate with different teams.

• Experience with monitoring tools and performance optimization techniques.
• Understanding of cloud-based deployment and microservices architecture.
• Exposure to CI/CD pipelines and DevOps practices.

Expertia AI Technologies