Executive - eCommerce Operations & Customer Service (0-3 yrs) Pune (After-Sales/Customer Service)
Conversion Pro LLP
Pune, Maharashtra
Permanent
Full-time
1 day ago
Operations:1. Manage order processing, returns, and inventory updates across various e-commerce platforms (e.g., Shopify, Amazon, Flipkart, etc.)2. Coordinate with logistics partners to ensure timely and accurate deliveries3. Collaborate with warehouse teams and suppliers for stock planning and dispatchCustomer Service:1. Handle customer inquiries, complaints, and service requests across channels (email, chat, social media, phone)2. Provide timely resolutions and maintain a high level of customer satisfaction3. Maintain accurate records of interactions and customer feedback4. Support with post-sales services such as returns, refunds, and product exchangesRequirements:1. Bachelor's degree in Business, Commerce, or related field2. 1-3 years of experience in e-commerce operations or customer service3. Familiarity with platforms like Shopify, Amazon Seller Central, Flipkart Seller Hub, etc.4. Strong communication and problem-solving skills5. Proficiency in MS Excel/Google Sheets6. Ability to multitask and work independently in a fast-paced environment (ref:updazz.com)