Profile: CRM Specialist (- Only Female Candidates preferred) Department: Client Relationship Management Experience: 1 to 2 Years Office Timing-6 Days Working(9 AM to 5 PM)Qualification - GraduateLocation: Chennai, Vallam (- Candidate must be comfortable for VALLAM LOCATION)SALARY-25K (3 LPA) - 30K (3.6 LPA) inhandJob Summary:Own and optimize customer relationship workflows, ensuring prompt responses and effective follow ups to drive customer satisfaction and retention.Key Responsibilities:1. Set up, maintain, and update customer data and interaction logs.2. Monitor and track customer responses daily; ensure timely, proactive follow ups on every interaction.3. Analyze customer behaviour and feedback to spot trends and areas for improvement.4. Work closely with sales and support teams to ensure smooth communication handoffs and shared customer knowledge.5. Ensure data is accurate, organized, and compliant with privacy standards. Required Skills:1. Strong organization and attention to detail.2. Excellent written communication-clear, timely follow ups.3. Analytical mindset with ability to interpret basic customer data.4. Proactive approach to managing customer interactions. (ref:updazz.com)
