
Cybersecurity Incident Coordinator
- Bangalore, Karnataka
- Permanent
- Full-time
- Coordinates highly impactful incidents through resolution while maintaining command and control of the incident response.
- Employ strong facilitation and leadership skills, ensuring responding team members execute required actions under pressure; call out as appropriate when progress appears blocked.
- Determine key metrics for reporting on the health and efficiency of the Detection and Response services.
- Keeps the incident documentation accurate and up to date for use & review in incident retrospectives.
- End-to-End owner of the management, communication, partner concern, investigation and resolution of incidents; ensuring updates are timely and of sufficient quality.
- Maintain strong relationships with counterparts in aforementioned organizations; in the spirit of continuing optimization of processes.
- Understands HP’s business strategy and how cybersecurity fits into business success.
- Bachelor’s degree (required, preferably in computer science, engineering, or related area of study, or equivalent experience)
- 5 years of leading incident management/coordination projects
- Experience in high-severity triage, escalations and issue management / crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state.
- Experience and knowledge of major incident management processes
- Experience supporting Cybersecurity and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
- A mindset of continuous growth, curiosity, and asking WHY?