About JobWe are looking for an Online Operations Manager to own and scale the Puja & Chadawa Live operations at AppsForBharat. This is a central operations role (not on-ground) where you will drive process efficiency, service quality, and seamless execution across puja & chadawa services. You will manage a small team, ensure all props and rituals go live smoothly, and deliver a delightful customer experience.Skills & Qualification4-7 years in central operations, service delivery, or process management (preferably consumer-tech/services).Experience leading a team of 2-3+ members.Strong problem-solving, process improvement, and stakeholder management skills.High ownership, structured thinking, and ability to thrive in fast-paced environments.Bonus: Exposure to customer-facing ops or quality control.ResponsibilitiesOwn and improve all workflows for puja & chadawa live ops; drive process efficiency and error-free execution.Ensure quality control for rituals, props, and digital properties going live.Lead a team of 2-3 members, setting clear goals and building capabilities.Manage calendar communication and act as the bridge across central ops, content, and post-live teams.Track KPIs on efficiency, service quality, and customer satisfaction; share insights for continuous improvement.
