We are seeking an experienced Manager - Quality Control in brand jew manufacturing. The ideal candidate will have a strong technical background, people management skills, direct experience handling customer interactions. This role demands a thorough understanding of jew processes, quality control methodologies, and technical specifications.Responsibilities- Lead and manage the quality control department, ensuring all jewelry production meets the hig standards.- Oversee customer interactions for the past 5 years, managing client expectations and addres quality concerns directly.- Apply Quality Control (QC) tools to monitor and improve the production process.- Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and f view designs for accurate product realization.- Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, fil and other related activities.- Identify and address rework and rejection areas in production and prepare Corrective and Preven Action (CAPA) plans.- Train and mentor team members in QC tools and methodologies.- Work collaboratively with production, design, and customer service teams to ensure all jew products meet design specifications and customer requirements.Qualifications- Engineering Graduate or equivalent qualifications in a related field.- 5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control- Proven experience handling customer interactions in the last 5 years.- Certification or training in Quality Control tools is preferred.- Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.- Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.- Excellent communication and people management skills.Skills & Competencies:- Proficient in CAD/CAM software and able to interpret technical design specifications.- Strong problem-solving abilities with a focus on quality improvement and process optimization. - Able to lead and motivate teams effectively.- Capable of preparing and implementing CAPA plans to minimize product rework and rejection.