Hiring for Techincal Customer Support- TCS

• Providing prompt, efficient, detailed service by engaging directly with issue.
• Investigating, documenting, and resolving issues
• responsible for assisting customers with their device needs. With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issue
• This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers.
• Patience working with customers that are slower to learn new technologies
• Ability to communicate and present a professional, courteous, and patient demeanor over the phone
• Ability to foster positive relationships
• Flexibility with full-time schedule, including shift assignments on weekends/evenings
• Proficiency with learning new technology

• High School Graduate/ Diploma, one-year-plus of customer experience, or one-year-plus working directly with customers, or enrolled in college/university.

• Standard qualifications include: (a) Typing Speed (minimum of 30 AWPM for voice and 32 AWPM for chat), (b) Grammar, (c) Active Listening, (d) Attention to Detail, (e) Critical Thinking, (f) Problem Solving, (g) Conflict Resolution/ Resilience, and Engagement.
• Strong interest in consumer technology
• Experience troubleshooting technical devices
• Basic understanding of networks / Wi-Fi connectivity
• Candidate Requirement
• 12TH/ Diploma/ U.g Grad with minimum - 6 months or more exp in Customer Servicing and sound knowledge of Techincal Product.
• Package -3.5lpa
• 5 days working
• Rotational Shift

Expertia AI Technologies