Manager, Product Management, Customer Experience and Business Trends

Bangalore, Karnataka
Permanent
Full-time

16 days ago

DESCRIPTIONAre you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability Team is looking for an experienced, talented and highly motivated individual to join our Global Capability team based in Bangalore.As a leader of a team of skilled Product Managers and Business Analysts, you will drive meaningful change and create breakthrough solutions that delight customers globally.Key job responsibilities

Develop and execute strategic initiatives that transform customer experience measurement and improvement
Lead cross-functional teams to design innovative automation solutions that streamline complex business processes
Analyze comprehensive data sets to generate actionable insights that drive customer experience measurement and operational excellence
Work with Technical and Product teams to create compelling product proposals that scale and optimize customer interaction frameworks
Build and mentor a high-performing team of business analysts and product managers, fostering a culture of continuous learning and innovation

A day in the life
Your day will be a dynamic blend of strategic thinking, collaborative problem-solving, and innovative product development. You'll navigate complex business landscapes and processes, solving problems that reshape how we understand and serve our customers.About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers/brands, employees, investors, streamers, gamers.)BASIC QUALIFICATIONS

Bachelor's degree in Computer Science or related technical field
Demonstrated experience in product management and business analytics
Proficiency in SQL, Python, and data analysis tools
Strong analytical skills with ability to derive insights from complex data sets
Experience in developing and implementing strategic roadmaps
Proven track record of leading cross-functional projects
6+ years building Business Analytics and Automation Tools/Product
3+ years of team management experience

PREFERRED QUALIFICATIONS

Advanced degree in Business or Technology
Experience in e-commerce, retail, or technology industries
Knowledge of data modeling and pipeline design
Familiarity with statistical analysis methodologies
Experience working in global, matrix organizational environments
Demonstrated ability to translate complex business requirements into technical solutions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

Apply Now