
Customer Project Manager
- Vadodara, Gujarat
- Permanent
- Full-time
- Organize and plan the projects. Monitors the project progress, quality, adherence to schedule of all projects awarded by various customer.
- Drive customer relationship and proactively communicate (executive summary, emails, call, meeting).
- Manage the FAT event and realize the FAT NPS.
- Establish key relationships with all business relevant stakeholders.
- Execute Customer project portfolio in full compliance with ETO Customer project process to ensure the project performance, on-time delivery of customer projects & customer satisfaction.
- Review technical specification and take decisions on technical comments raised by the customer. Drive customer relationship during the project execution.
- Communicate effectively with the project team and the other departments of the plant (Internal Kick off meeting)
- Execute projects in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer.
- Attends monthly review meetings to discuss issues and take decisions with respect to Progress of all Orders.
- Responsible for Customer Satisfaction and Project margin deviation during execution.
- Ensure full & effective reporting of project progress & status to management.
- Run regular Project reviews and provide best estimates of margin at completion. Take pro-active decisions and actions to prevent negative DVC margin deviation.
- Challenge Project Buyer by setting objectives in terms of cost saving and lead time reduction.
- Business Key Performance Indicators (Sales, Profitability, Customer relationship & satisfaction, Risk & Opportunity management, Variation & Change order management)
- 05-08 years exposure of customer projects into Electrical Switchgear industry (Engineer To Order).
- Understanding of Data Center segments, Business functions and process, handled export projects, understanding of export controls, commercial & tendering process.
- Knowledge of MV (AIS/GIS/ RMU) equipment's, relays, substation automation, SCADA.
- Exposure of relevant services business mainly switchgear related, Customer handling skills, Negotiation Skills, Communication Skills, Leadership skills, Result / deadline oriented.
- B.E Electrical Engineering, Post Graduation will be an advantage.
- Project Management Professional (PMP-PMI) will be an advantage.
- Excellent communication and presentation skills
- Good collaboration skills.
- Good digital & soft skills acumen.
- Technical Knowledge of Power Systems/ Electrical Distribution
- Good solution-based approach and agile mindset.
Req: 009ALG
eQuest