
Sr. Executive- Finance India Operations
- Mumbai, Maharashtra Powai, Maharashtra
- Permanent
- Full-time
- Processing the customer’s promotional invoices - Pivotal role in AR identification, reason code segregation and deduction / payment clearing.
- Reconcile invoices with corresponding promotional plans and update the information to reflect recovery or deductions.
- Maintain an accurate and current accounts receivable trial balance in SAP.
- Gain an in-depth knowledge of Customer details as well as comprehensive understanding of GMI Products/ groups.
- Maintain document customer-specific behaviour that requires non-standard handling. Develop expertise in utilizing customer specific websites for sourcing customer support/documentation.
- Resolve issues relating to customer invoices, deductions, and payment.
- Identify Process Standardization opportunities & lead them
- Support Change management solutions implementations
- Partner with stakeholders, Trade support team for Project / Initiative prioritization
- Identify control risks and possible failures in the process and fix them
- Actively pursue status and payment of delinquent invoices with customers, via phone & e-mail contact, along with utilization of available web portals to document in SAP the pending or in-transit payments or unpaid status explanation.
- Determine the reason for deductions with customers where supporting documentation not received.
- Exercise excellent communication & interpersonal skills to ensure prompt payment of invoices, while still maintaining customer goodwill and cross-functional teamwork.
- Effectively communicate any observed symptoms of potential & current credit risks & timely advisement of chronic collection issues to local market Collection staff, Sr. Credit Analysts and/or local market. Credit Manager.
- Ensure meeting and exceeding Operational & Business goals.
- Access accounts receivable system (SAP & S4hana) to retrieve customer invoice information & record customer response details on a timely basis for each customer interaction.
- Make sure all the Audit requirements are adhered as per the set process.
- Utilize problem-solving skills to investigate & timely resolve payment obstacles to ensure optimal Accounts Receivable condition & compliance with established credit terms.
- Frequent interaction with local market Collection staff, Customer Service or Sales to walk through resolution steps of difficult and/or unique problems with unpaid invoices & help facilitate the resolution of internal billing or other issues (returned product, product not received, carrier claims, EDI issues, invoice corrections, etc.).
- Documentation & SOP preparations
- General support local market Collection staff, ACM & Sr. Credit Analysts:
- - Wire & ACH / Unidentified overpayment & invoice correction offsets as needed.
- - Provide directions to the Cash Application team for the above.
- Participation in driving Continuous improvement within Process.
- Eliminate Waste, Contribute to the Functional Productivity Goals
- Identify opportunities and implement change for continual process improvement
- Actively learn and apply intermediate/advanced level of expertise in MS Excel, BeX, AFO, BO, SAP, Macros
- Build a robust governance system for all reporting activity.
- Undergo trainings: As recommended and self-initiated refresher trainings to keep abreast of
- Tool dynamics and their functional as well as tactical applications
- Educate and Institutionalize process practices within team
- Full Time graduation from an accredited university (Mandatory)
- Preferred years of related experience: 3-4 years.
- Basic understanding of finance and accounting with key focus areas of account receivables, customer reconciliation and collections
- SAP Knowledge, MS Office etc. Basic Excel manipulation and analysis skills (i.e., skilled at VLOOKUP, pivot table, charts / graphs).
- Strong customer relations & Good Communication
- Yearn to gain process expertise and be an SME for the process.
- Ability to work in a fast-paced environment
- Commitment to Service Excellence and delivering Outstanding Results
- Ability to identify gaps, trends, exceptions and synergies in the process, drive process improvements with HMM.
- Can prioritize and complete multiple tasks on tight deadlines.
- Familiarity with SAP/S4 Hana system functionality is preferred.
- Be able to analyze and interpret financial information
- Able to recommend changes and influence.
- Experience dealing with Global Stakeholder preferred.
- Advanced MS Office computer skills preferred (i.e., Word, Excel, Access, Outlook)
- Experience in Reconciliation can be advantage.
- Process improvement mindset (Lean, Six Sigma, or similar exposure)
- Leadership potential: ability to coach, influence, and drive team results.
- Ability to handle multiple priorities and a high volume of direct customer & internal partner contacts.
- Effective time management, organizational & problem-solving skills.
- High degree of decision-making skills, initiative, attention to detail & be a self-directed, assertive & motivated employee.
- Collections, Accounts Receivable, billing and/or accounting experience preferred
- Major Area of Study: Finance & Accounts/ Masters