Job Description: Service ExecutiveJob Title: Service ExecutiveDepartment: ServiceLocation: FaridabadReports To: Service ManagerJob Summary:We are looking for a proactive and customer-focused Service Executive to manage after-sales service activities, customer complaints, product installations, maintenance coordination, and service operations. The ideal candidate should have strong communication skills, technical understanding, and the ability to ensure customer satisfaction through timely service support.Key Responsibilities:Customer Service & Support:Handle customer queries, complaints, and service requests through calls, emails, or direct visits.Ensure timely resolution of customer issues with proper follow-up.Maintain a high level of customer satisfaction.Service Operations:Coordinate with service engineers/technicians for installation, maintenance, and repair visits.Schedule and assign service tasks efficiently.Track pending complaints and ensure closure within TAT.Documentation & Reporting:Maintain records of service requests, customer complaints, warranty claims, and service reports.Prepare daily, weekly, and monthly MIS reports.Update service data in ERP/CRM software.Spare Parts Management:Coordinate for spare parts availability with inventory/store department.Ensure proper dispatch and usage tracking of spare parts.Warranty & Claims:Verify warranty cases and process service claims as per company policy.Maintain records of replacements and warranty settlements.Customer Relationship:Build long-term relationships with customers through professional service support.Collect feedback and suggest improvements in service quality.Required Qualifications:Graduate / Diploma / ITI (Technical background preferred)Additional certification in customer service or operations is an advantage.Experience:1 to 3 years of experience in customer service, after-sales service, or service coordination.Freshers with good communication skills can also apply.RequirementsRequired Qualifications:Graduate / Diploma / ITI (Technical background preferred)Additional certification in customer service or operations is an advantage.Experience:1 to 3 years of experience in customer service, after-sales service, or service coordination.Freshers with good communication skills can also apply.Skills Required:Good communication and interpersonal skillsBasic technical understandingProblem-solving attitudeKnowledge of MS Excel, ERP, CRMTime management and coordination skillsCustomer handling skillsAbility to work under pressurePreferred Industry:Solar IndustryElectrical / ElectronicsConsumer DurableAutomobileManufacturingSalary:As per industry standards + Incentives (if applicable)Benefits:PF & ESIC as per company policyPaid LeaveTravel Allowance (if applicable)Career Growth OpportunitiesTraining & Development ProgramsKey Performance Indicators (KPIs):Complaint resolution timeCustomer satisfaction scoreRepeat complaint reductionService closure rateSpare parts management efficiencyResponse time to customers