Client Solutions

• Focusing on creating and implementing innovative approaches to drive client satisfaction, business growth, and market leadership. Key components include:
• Develop tailored solutions that align with client needs and organizational objectives.
• Design and execute strategies to identify and acquire new clients, while retaining and expanding relationships with existing clients.
• Drive cross-selling and upselling opportunities by leveraging client relationships across regions and service offerings.
• Position the company as a leader in the industry by capitalizing on emerging workplace trends and offering innovative solutions.
• Lead cross-functional teams to align client solutions with design, delivery, and operational goals.
• Monitor and analyse key performance indicators (KPIs) to refine strategies and improve outcomes.

• Collaborate closely with client solutions teams and business leaders across APAC region to ensure a seamless client experience by implementing and maintaining client service best practices and procedures.
• Proactively manage client expectations and ensure exceptional customer satisfaction by identifying potential issues and implementing timely corrective measures.
• Leverage regional relationships to identify cross-selling opportunities, fostering collaboration across regions for mutual benefit.

• You will present and demonstrate our value proposition to both existing and potential clients, offering tailored business and workplace solutions.
• You will meet financial objectives set by the organization, achieving both individual and team sales targets.
• You will work closely with studio design heads on ongoing projects and new pitches, enhancing our brand positioning and design capabilities to secure business in the region.
• You will stay informed about industry trends, market developments, and competitors, identifying emerging workplace trends and potential partnerships to drive growth.

• Uphold and promote the collaborative and open communication culture that defines Space Matrix.
• Build a team that works seamlessly with colleagues across all our P&Ls, collaborating closely on sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and the sales process through to deal closure and signing.
• Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

• You have a degree/experience in Architecture, Interior Design, or Project Management, with significant experience in corporate interior projects and at least 15 years in B2B business development within the workplace industry.
• You are a distinguished professional in the regional workplace industry, with a well-established network and strong connections within the field.
• You need to have a proven track record of consistently achieving financial targets.
• You are deeply passionate about driving forward innovative, industry-leading concepts in workplace design and execution, staying informed about emerging trends and competitive dynamics.
• With exceptional communication skills, you excel at building trust and fostering collaborative relationships both internally and externally.
• You thrive in ambiguity, demonstrating high learning agility and strong problem-solving abilities.
• Your enthusiasm for the future of workspaces is matched by your persistence and perseverance to deliver the best solutions for customers.
• You will be committed to uphold Space Matrix's core values of Teamwork, Integrity, and Excellence.

• We are recognised & certified as a Great Place To Work 7 years in a row.

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