Sr. Manager, DevOps

• Lead a multi-disciplinary DevOps team responsible for delivering highly available, secure, and scalable cloud-native and on-premises infrastructure to support symplr’s enterprise platform.
• Partner with senior leadership to define and execute DevOps roadmaps, aligning team priorities with organizational goals and OKRs.
• Own the full lifecycle of infrastructure delivery, including design, implementation, deployment, and monitoring of systems across hybrid cloud environments (AWS, Azure).
• Manage CI/CD pipelines, ensuring seamless integration of code, automated testing, and reliable deployments across all product teams.
• Act as incident commander during production outages, coordinated root cause analysis, and drove timely resolution through well-documented ITSM processes.
• Introduce infrastructure as code (IaC) practices using tools such as Terraform and Ansible to standardize and automate environment provisioning.
• Deliver 24/7 support coverage by implementing equitable, rotating on-call schedules and enhancing operational incident response procedures.
• Mentor engineers across DevOps function, promoting a culture of accountability, learning, and technical excellence.
• Evaluate and adopt emerging DevOps tools and technologies, continuously enhancing system performance and deployment velocity.
• Collaborate with InfoSec teams to ensure full compliance with organizational cybersecurity standards and governance frameworks.
• Implement proactive monitoring and observability solutions (Datadog, SolarWinds) to improve platform stability and alerting.
• Assist in annual business planning and department budgeting, resource allocation, and performance tracking using KPIs and SLAs.
• Facilitate cross-departmental collaboration for application modernization, cloud migration, and automation initiatives.
• Play a key role in recruitment, onboarding, and performance development for engineering talent, contributing to department scalability.

• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Management experience of an operations team with the ability to lead, coordinate, and participate in prioritization planning and delegation of tasks or assignments
• Strong competency working with Product Management, Engineering Management and Business-facing IT teams
• In depth understanding of an enterprise value stream or line of business
• Strong ability to influence and lead change directly related to the organizational goals of a business unit or portfolio of products

• Have HEART. To work here, you must be:

• Humble – self-aware and respectful
• Effective – measurably move the needle & immeasurably add value
• Adaptable – innately curious and constantly changing
• Remarkable – stand out in some way
• Transparent – openly and honestly sharing knowledge
• 10+ years of relevant experience
• 5+ years of team leadership experience
• Positive team spirit
• Sharp analytical and problem-solving skills
• Servant leader
• Proven understanding of cloud operations of at least one major cloud-based platform (AWS, Azure, or Google Cloud Platform).
• Strong knowledge of enterprise computing software, including system management standards and solutions
• Passionate about technology and providing a technical roadmap that drives innovation

Symplr