"A prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Gurugram and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. It has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions.If you are interested then Call : 8097516674We are seeking candidates with excellent communication skills, strong experience in inbound and outbound calling, and the ability to work efficiently on dual screens.- Maintain high-quality interactions - Engage with potential customers over inbound and outbound calls to understand their requirements - Be completely aware of bath & light category.- Guide, upgrade &; cross promotion of brands & verticals to customers during the call.- Adhere to the approved call script, while ensuring conversations reflect empathy, persuasion, and need- based recommendations.- Accurately capture and update customer details, notes, and lead status in the CRM.- Ensure every lead is routed appropriately to the respective Orientation Centre, or dealer network as per SOP.- Maintain follow-ups to track and encourage customer visits to stores or engagement with sales representatives as per the convenience of caller.- Take ownership of each customer, leading to final sales closure.- Maintain adherence to login hours, call handling efficiency, and data entry accuracy on a real-time basis.- Consistently meet targets related to call quality, lead accuracy, follow-up adherence, and customer satisfaction scores- Adhere to login hours, call handling efficiency, and data entry accuracy on a real-time basis.- Participate in training sessions for new products, technology updates, and process enhancements to maintain high service quality.- Visit for training and real time understanding of customer queries.- Position reports into team lead purchase assistance. (ref:updazz.com)
