HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. Please share resumes to [HIDDEN TEXT]. Job Title : Team Leader / Senior Team Leader - Insurance Location: Chennai Reports to: Associate / Deputy / Process Manager Purpose of the role: To manage and motivate operations team at offshore and ensure all deliverables are met To provide training / regular updates to the team members on changes to the processes and procedures To coordinate with onshore teams where necessary and act as a point of contact To drive conduct risks and ensure fair customer outcomes To supply appropriate management information as and when required To work to continuously improve performance of the team Key tasks and responsibilities: To manage operations team handling simple to medium to high Complex activities To be responsible for meeting SLAs and other deliverables To coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offs Process Management and ensure day-to-day delivery To monitor and report on process compliance and Service Delivery To be able to promptly answer support related emails, phone calls and other electronic communications To develop a plan for the team to use to reach its goal To ensure process training is available for those responsible for executing the in-scope activities To listen to team members' feedback To have one-on-one and regular feedback sessions with the employees; ensure proper feedback is provided and appraisal cycle is closed on time for all reporting employees To ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc. To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee development To create plans, and conduct reviews; provide guidance and troubleshooting To produce authorized management information and distribute to all relevant stakeholders at required interval To provide regular innovative ideas to improve the processes both in terms of quality and efficiency, and encourage the team members to do the same Essential: Graduate in any stream Certification in Insurance from international institutes like CII, LOMA etc. Desirable: Education/Qualifications. CFA Certification from CII, UK Six-sigma Green Belt Certification Essential: Specific Job Skills Understanding of Operational Processes and procedures Hands-on experience with MS Office Knowledge of operating within a workflow management environment Excellent communication - verbal and written Analytical skills Ability to inspire and motivate people to achieve high standards Resource Planning People development Knowledge of HR policies and procedures Working with Excel based Macros Understanding of ALPS , CAPSIL, VAX and OpEX Experience: Desirable: Minimum 60 Months of experience in Insurance Operations Minimum 24 Months experience as Team Leader managing Insurance Operations Experience in handling transition Experience in working at client site Essential: Core Competencies (HCL Standards) Customer orientation Change & Innovation The need to work in a regulatory environment Desirable: Inspirational Leader
