Answer customer queries in a positive and effective manner, both via e-mail and over the phoneIdentify and assess customers' needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionManage end-to-end support for cashless claims processing, including coordination with hospitals, insurance teams, and customersGuide customers on claim submission requirements, approvals, and timelinesFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersServe customers by providing product and service information and resolving product and service problemsResolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolutionWhat we are looking for:Proven customer support experience, preferably in healthcare, insurance, or hospital claim servicesHands-on experience in handling cashless claims (TPA / insurer coordination, hospital desk support, etc.)Strong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of characters
