Associate Infrastructure Engineer - Regional
General Mills
- Mumbai, Maharashtra Powai, Maharashtra
- Permanent
- Full-time
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good:
- World’s Most Admired Companies, Fortune 2022
- America’s Most Responsible Companies, Newsweek 2022
- 100 Best Corporate Citizens, 3BL 2021
- Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
- 100 Best Companies, Seramount 2021
- Diversity Best Practices Leading Inclusion Index, Seramount 2021
- Best Companies for Dads, Seramount 2021
- Best Companies for Multicultural Women, Seramount 2021
- Top 10 Companies for Executive Women, Seramount 2021
- Military Friendly Employer Bronze, VIQTORY 2021
- Best Place to Work, Canada, Greater Toronto, 2021
- Top 50 – India’s Best Workplaces for Women, 2021
- Top Workplaces in Brazil, 2021
- Asia’s Best Workplaces, 2021
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next.For more details check out www.generalmills.comGeneral Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.Job Overview
Role: Associate Infrastructure Engineer – Regional
Location: Mumbai
The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of an IT Infrastructure Consultant. This role will report into Manager – Regional Infrastructure Services in India and functionally collaborate with TAM, Finance, Networks, Operations and Support Functions. It is an Individual contributor role. In this role, you will advise lead, manage, and support all site Information Technology (IT) activities.Role Responsibilities
- Run & Protect – ensures reliability and protection of critical systems related to local site operations including IT Infrastructure, WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
- Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users. Aware about Laptop/Desktop Imaging, Security Patches, and upgrades.
- Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.
- Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.
- Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with Digital &Technology recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.
- Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.
- New Technology Support – collaborate with global Digital &Technology groups to implement new technologies.
- AV Support – Familiar with Audio Video Support devices, provide necessary support for townhalls, meetings, events.
- Differential work that has driven impact to the internal/external business
- Strong interpersonal communication and relationship-building skills
- Advanced proficiency in current desktop Imaging applications such as SCCM, Intune, Windows, Macintosh
- Advanced proficiency in systems and network troubleshooting, Project Dashboards
- Certifications in Microsoft , ITIL framework
- Analytical skills to identify problems and deliver solutions
- Proven results in leadership
- Ability to influence PLT and other business partners
- Self-motivated with a mindset for success
- Proven ability to set and uphold standards.
- Bachelor’s degree in information technology (or related field)
- 4+ years’ experience in the field
- Knowledge on SCCM , Intune
- Cloud Technologies