Senior Analyst - QA
- Bangalore, Karnataka
- Permanent
- Full-time
- Have a strong functional knowledge of IMS solutions
- Troubleshoot and resolve Level I and Level II application issues
- Oversee Level III issues and work with the technical team to resolve
- Work with the IT Support / Quality Manger on prioritizing multiple support tickets
- Interact with the internal and external user community to resolve issues, perform training, and gather requirements
- Provide functional support and training on JD Edwards and ecommerce applications, and API & EDI integrations
- 3+ years using JD Edwards running on an IBM I
- Functional knowledge of JD Edwards (Sales Order, Distribution, Purchasing, Financials, World Writers)
- Functional knowledge of the JD Edwards database
- Functional knowledge of standard ecommerce shopping cart applications
- 1-3 years’ experience in creating test plans and executing them against software enhancements
- Thorough knowledge of Microsoft Office (Excel, Word, Power Point, Outlook)
- Demonstrated success of establishing, managing, and maintaining effective working relationships at the management level, internal and external to an organization
- Professional who is passionate, motivated, straightforward, ethical and solution oriented
- Strong leadership, teaching and mentoring skills
- Excellent organizational skills