Associate Project Manager

• Articulates or translates complex information in clear, meaningful and structured way to suit audience.
• Often acts as an expert across multiple projects or programmes simultaneously, owning capability and guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
• Be responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’.
• Identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.
• Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate; handle any unforeseen roadblocks swiftly and effectively.
• Understand the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward and question small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.
• Bring structure and order to undefined problems and/or large scale problems, making them easier to address and evaluate relative costs, benefits and obstacles of potential solutions before implementing.
• Be responsible for change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
• Accountability for driving Transaction Banking strategic and RC delivery collaborating with cross-functional teams, working closely with the Product Management leadership in VS, SVS Delivery Leads, VS Delivery Leadership and the Product Leads across various WPB markets.

• 12+ years of experience in hybrid role – Delivery management & business analysis and most recent experience preferably in the banking and financial domain.
• Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global banks/consulting firm/ Financial industry
• Strong experience/exposure in managing complex multi-market delivery, Change the Bank and Compliance/Regulatory projects in Payments, capacity of Project Manager/Delivery manager.
• Strong experience in leading delivery of ‘Change the Bank’ initiative right from early stages of Business Case, Scope finalization, Draft and Baselined Project Plans, RAID Management, Interlock governance RAG Maintenance & Reporting, Managing effective communication between teams, Setting up governance/Agile Ways of Working, Managing escalations, Reporting & drive cadence with Senior Global/Local Business Stakeholders, Demand intake management, Pre-PI and PI planning anchor, all of these practices following Change framework
• Basic Skillsets required for the role are hybrid - Delivery Management as well as Business Analysis.
• Must possess strong domain understanding of FX & Payments; Domestic Payments; Cross Border Payments; Card related Payments; Digital Transformation-Retail Payments.
• Stakeholder Management
• Adapt and adhere to the HSBC’s ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution.
• Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user.
• Effective communication, inter-personal and negotiating skills.
• Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools.
• Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability).
• Promote the “Scaled delivery” approach for multimarket implementation and use of customer, product, and operational procedural insights to optimise experience and propositions.
• The following additional skills would be advantageous: Project Management Professional (PMP) - If not held, you would be expected to work towards the qualification
• Certified Business Analysis Professional (CBAP) – If not held, you would be expected to work towards the qualification
• Agile Certifications; Design Thinking

HSBC