Manager - Program Management, College Operations

IIDE

Mumbai, Maharashtra
Permanent
Full-time

12 days ago

Work Timings: 7:00 AM – 4:00 PM (flexible shift when working from Andheri)Working Days: Monday to Friday (1st & 3rd Saturdays working)Work Mode: 100% On-siteLocation: Designated Partner Colleges & IIDE Andheri CampusAbout the RoleThe Manager – College Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.Key Responsibilities1. Portfolio Performance & Outcome AccountabilityOwn end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfactionUse portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teamsEnsure consistency in program standards, student experience, and brand representation across collegesReport portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.2. Leadership, Talent Strategy & AccountabilityLead, coach, and develop on-ground college teams with clear accountability for outcomes.Define performance expectations, role ownership, and growth pathways
Conduct regular performance reviews, feedback conversations, and capability-building discussionsIdentify skill gaps and drive targeted training, coaching, or role realignmentHire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations3. Institutional Partnerships & Portfolio GrowthOwn senior-level relationships with Principals, HODs, Deans, and administrative leadershipLead structured review conversations on academic outcomes, examinations performance, student success, and partnership health.Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignmentIdentify opportunities for portfolio expansion, new batches, and program growthCollaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.4. Academic Quality, Examinations & Student SuccessGovern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution.Review academic, examination, and student success data to surface quality risks and preparedness gapsEnsure timely interventions for at-risk students, batches, or collegesChampion a strong student success culture through engagement, industry exposure, and community initiatives5. Placements Enablement & Outcome SupportPartner with central placements and career services teams to support placement readiness across colleges.Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomesTrack and review placement-related metrics at a portfolio level (readiness, participation, outcomes)Work with college leadership to resolve structural or operational barriers impacting placement outcomes.Act as the college-facing escalation and governance owner for placement-related challengesCandidate Profile8–12 years of experience in education operations, academic programs, or student successProven experience managing multiple colleges, campuses, or large-scale education programsStrong people leadership experience with clear ownership of outcomesComfortable engaging senior institutional stakeholders and leading complex conversations.Data-driven with strong communication and stakeholder management skillsAbility to balance strategic thinking with hands-on problem-solvingMBA / PGDM preferredBased in Mumbai or open to frequent travel across partner college locations.

IIDE

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