Manager, IT Endpoint

Bangalore, Karnataka
Permanent
Full-time

3 days ago

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.ABOUT THE ROLE…Pure Storage, is seeking for a Unified Endpoint Management Manager responsible for the end to end user's experience of our endpoints. This is an exciting opportunity to be part of a growing talented IT team, fueling a high growth organization and leader in Primary Storage Arrays. We are looking for a leader who is obsessed with employee experience and has the technical depth in endpoint management to deliver a world class experience to our employees.You will be an intricate part of driving the Digital Workplace team initiatives, during a period of rapid growth as we embarked on our digital transformation journey. As a key partner to Pure Security Office and Engineering, your work will directly improve employee satisfaction by identifying new trends and introducing features and functionality to increase Puritan productivity and enhanced security.We're looking for a technical leader with a proven track record in delivering end user solutions that are functional, secure, scalable, and reliable. In addition to having a solid technical background, this candidate will provide leadership for and management of the systems, services, and support provided by the Endpoint team. Candidates should also be effective in communicating with all levels of the organization. An ability to articulate and clearly communicate complex problems and solutions simply and logically.What You'll Do

Develop Strategy and Roadmaps for End User Computing Services and drive execution that aligns with business strategies
Partner with key stakeholders across all business units
Responsible for the provisioning and endpoint management of over ~8,000 desktops, laptops, and tablets, across Window, MacOS, ChromeOS, Mobile, VDI platforms to employees across the globe.
Serves as a consultative resource for major systems related projects, which include upgrades, conversions, implementations, and decommissions.
Develops, implements, and maintains policies, procedures, processes and associated training plans for ensuring effective support for Puritans inquiries or issues.
Responsible for overseeing the daily tasks and projects of the Endpoint team which includes technical support, point of contact for issues, report generation, monitoring of service levels, and providing an escalation interface for customer services issues.
Partner with the Service Desk delivery manager on ticket escalations and ticket resolution
Oversees system troubleshooting, providing expert support as necessary for ensuring quick recovery of systems.
Manages vendors and contractors in services for achieving the strategy for the area; develop cost/benefit analysis for justifying recommendations.
Regularly reviews industry trends that may provide opportunities for improving the technology and/or service levels provided to Puritans.
Trains, coaches, and develops teammates in execution of their day-to-day assignments, as well as their career progression.
Build a high-performing team culture focusing on global communication, career development
Consistent demonstration of ownership & accountability in fulfilling commitments

Essential Business Experience and Technical Skills:

Advanced/Expert Technical Hands-on experience with desktop management, MDM and software distribution experience (JAMF, Workspace One, SCCM, Intune)
Ability to assess complex systems, business processes and define requirements for solutions
Strong ITIL experience required with deep functional and technical knowledge of ServiceNow
Strong project management skills with the ability to prioritize and multitask activities within a dynamic fast-paced environment

WHAT YOU CAN EXPECT FROM US:

Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information.ACCOMMODATIONS AND ACCESSIBILITY:Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview.OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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