Technical Care Specialist

Bangalore, Karnataka
Permanent
Full-time

16 days ago

Job Category: Customer ServicesDegree Level: Bachelor's degreeJob Description:Join us as a Technical Care Specialist and help enhance our IP network infrastructure by delivering expert support and innovative solutions. In a hybrid work environment, you'll collaborate with skilled professionals to ensure seamless connectivity and customer satisfaction. Enjoy flexible work, professional growth, and a supportive culture as you make a real impact and advance your career.Responsibilities:

Customer Communication: You'll enhance your communication skills while serving as the main point of contact for customers, handling escalations, and providing updates.
Advanced Troubleshooting: You'll gain expertise in troubleshooting complex technical issues, applying advanced methods such as protocol flow analysis and system-level tracing.
Collaboration & Teamwork: You will work closely with cross-functional teams, gaining insights into various aspects of pre-sales, product support, and customer service.
Product Knowledge: By working directly with IP products like Nokia's SR/SSR series, you will deepen your understanding of advanced networking protocols and technologies.
Process Improvement: Your feedback will help drive process improvements, contributing to better service delivery and higher customer satisfaction.
Continuous Learning: Stay ahead in the industry by learning about the latest technologies, product updates, and customer roadmaps.

Qualifications:You have:

Bachelor's degree in Engineering with 8-12 years of relevant experience in technical support or a related role.
Strong background in IP networking protocols (MPLS, TCP/IP, DNS, DHCP, etc.).
Knowledge of Nokia IP SR/SSR products, including models like 7750, 7210, 7250, and 7220.
Experience with network troubleshooting tools such as Wireshark and Tcp dump.

It would be nice if you also had:

Familiarity with cloud-based technologies and experience with technical support tools and ticketing systems (e.g., Salesforce).
Excellent communication skills, both verbal and written, and the ability to work collaboratively with customers and cross-functional teams.
Strong problem-solving ability with a focus on technical issues and the ability to think critically under pressure.

About Us:Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.

Nokia

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