Senior Executive

Noida, Uttar Pradesh
Permanent
Full-time

21 days ago

Job Description:Basic FunctionTo do the transactional level processing in an insurance collections process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for reviewEssential Functions

Candidate should have analytical skills
F&A (Insurance) collections background is essential
Past work experience of SAP ERP will be of weightage advantage
Good working knowledge of Microsoft Excel
Ensure that the guidelines are followed as per standard procedures
Coaching & providing effective feedback to the collectors
Quality monitoring & review of accounts
Allocation of accounts as per the guidelines
Ensure timely closure of accounts
Ensure that the quality of the transactions is in compliance with predefined parameters
Ensure adherence to Company Policies and Procedures
Ensure fair methods are used to collect outstanding balance on the account
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
Prepare reports of the accounts assigned to the team
Preparing business review templates for performance review

Any other essential function that may occur from time to time as directed by the managerPrimary Interactions @ EXL

Manager for the purpose of review, feedback, clarification and operations communication
Senior Processors for the purpose of Pre-process and Process training
Processors for performance updates
Business head for overall performance of process and or any other thing related to the process

Primary Interactions @ Zurich

SME for process updates , performance review, feedback on the team & process

Organizational RelationshipsReports To : Process Manager Supervises : Processors & Senior ProcessorsSkillsTechnical Skills

Good Computer navigation skills, keyboarding skills
Proficient in MS office – specially Excel

Process Specific Skills

Possesses necessary knowledge of business concepts to effectively perform the job
Effective negotiation skills
Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
Commits to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards
Make calls to the customer for collection or payment details

Work towards resolution of disputesSoft skills (Desired)

Self discipline
Result orientation
Adaptability
Presentation skills
Feedback skills
Goal oriented

Soft Skills (Minimum)

Excellent written and verbal communication skills
Listening and comprehension skills
Questioning and Reasoning Skills
Customer Service focus and telephone etiquette
Ability to multi task, prioritize and manage daily work activities

Education Requirements

Minimum 12 years of education with accounting background
Commerce Graduate with at least 3+ years of experience (Industry+ BPO)

Work Experience Requirements

Minimum 3 years of relevant experience in a US collections insurance process
4+ years prior experience of working in Order to Cash processes, specially collections
Must have worked on any of the ERP AR modules, preferably SAP
Must have client management experience
Must have done reporting, quality audits & trainings

Annexure: NAAcknowledgement (acknowledge that the information contained in this document is factual and complete)Candidate Supervisor/Manager Date

EXL Service

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