IS Community Experience Manager

Bangalore, Karnataka
Permanent
Full-time

1 month ago

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to: Category Lead ArchitectYour role and responsibilities (Mandatory)In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customer’s expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost.The work model for the role is #LI #OnsiteThis role is contributing to the IS Services in India.You will be mainly accountable for:

Lead the design, rollout, and continuous improvement of persona-based communities aligned to ABB’s Core Platform and modernization goals.
Drive community-led engagement strategies that accelerate awareness, adoption, and reuse of Core Platform capabilities across ABB.
Co-create and deliver targeted enablement campaigns, Accelerators, demo days, and “show and tell” sessions to showcase platform wins and best practices.
Serve as the internal voice of the user across Core Platform and Value Streams, gathering and synthesizing community insights to inform product development and strategic roadmap decisions.
Collaborate with Platform Engineering and Acceleration & Modernization teams to translate technical enablement into business-centric storytelling.
Act as the editorial lead for community content, including newsletters, success stories, onboarding kits, how-to guides, and video explainers—tailored to different user groups.

Qualifications for the role (Mandatory)

Bachelor's or Master’s degree in Communications, Information Systems, Organizational Psychology, Learning Technologies, or Business Administration.
Certifications preferred: Agile or Scrum Foundations, Change Management (e.g., Prosci, ADKAR), Instructional Design and Learning Design
High influence in shaping platform adoption, employee engagement, enablement strategy, and organizational culture across multiple Business Areas

More about us:It is our mission in Information Systems (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warningWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
We never ask for money from job applicants.For current open positions you can visit our career website and apply.Please refer to detailed recruitment fraud caution notice using the link .

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