We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate. This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering, and the opportunity to grow into project implementation and delivery.Key Responsibilities:- Respond promptly and professionally to customer emails and support queries.- Handle inbound support calls and assist in troubleshooting issues.- Conduct onsite visits to gather requirements and understand change requests.- Deliver product training to users, both in-person and via remote sessions.- Collaborate with the engineering team to ensure timely implementation of fixes and enhancements.- Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk.- Maintain internal documentation, meeting notes, and status updates.- Communicate effectively in English and Hindi with both domestic and international clients.- Gradually take ownership of customer onboarding and full implementation projects.What We're Looking For:- 1-2 years of experience in a customer-facing role (support, implementation, onboarding, etc.).- Strong written and verbal communication skills in English and Hindi.- Organized, detail-oriented, and comfortable working with engineering teams.- Willingness to travel for client meetings (locally and across India).- Familiarity with any task/project management tool (Zoho Projects preferred).Nice to Have:- Basic understanding of Linux systems (commands, logs, troubleshooting).- Experience working with enterprise software or SaaS platforms.Why EisenVault:- Work with a growing enterprise software company with global clients.- Collaborate directly with founders and engineers - your work will have a visible impact.- Career path leading to project management or product roles.- Supportive team environment with professional growth opportunities. (ref:updazz.com)