
Assistant Manager/Deputy Manager - ARC/BSP | Travel Operations| 8+ Years - Pune/Mumbai
- Mumbai, Maharashtra
- Permanent
- Full-time
- Handle complex reconciliation of travel agency and airline transactions including ARC and BSP settlements.
- Ensure timely and accurate fulfillment of air, hotel, and queue management.
- Monitor real-time operations, allocate tasks, and ensure SLAs are met.
- Act as a subject matter expert for Sabre, Amadeus, and other GDS platforms.
- Manage financial records, identify discrepancies, and drive resolutions.
- Collaborate with internal stakeholders and external vendors for issue resolution and payment cycle tracking.
- Prepare periodic reports for senior management and support compliance audits.
- Stay updated on IATA, ARC, and BSP guidelines and implement industry best practices.
- Lead training and refresher programs to improve team capabilities.
- Minimum 8 years of experience in a Global Travel Management Company (TMC).
- Strong understanding of Sabre, Amadeus, ARC, and BSP processes.
- Experience managing TMC back-end operations and complex ticketing workflows.
- Excellent communication skills - both verbal and written.
- Proficient in MIS and reconciliation reporting.
- IATA Certification or Diploma in Travel preferred.
- Willing to work in 24x7 shifts.