Process Assoicate - Customer Service

Bangalore, Karnataka
Permanent
Full-time

28 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Technical Support Agent, Process Associate – Customer CareResponsibilitiesSupport technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and EmailPerform troubleshooting to fix the customer issues via Call, Chat and EmailPerform RAS (Remote Access Session) when required via Chat and PhoneExpected to take 25 to 30 calls a day. (AHT 6-9 mins)Follow-ups via Email and phone on casesKnowledge base Article creation for handled queries.Identify and own Lean and Transformation projects.Qualifications we seek in you!Minimum QualificationsShould be fluent in required languagesShould have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)Good communication skills, both written and oral, and should be able to handle client interaction.Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardwareGood Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)Customer Experience & Process Improvement CapabilitiesPreferred Qualifications/ SkillsAbility to manage multiple prioritiesGood analytical skillsWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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