Assistant Manager

Bangalore, Karnataka
Permanent
Full-time

18 days ago

Job Description:Job DescriptionPosition Title, Responsibility LevelAssistant Manager / Lead Assistant ManagerFunctionAccounts Receivable: BillingReports toManagerPermanent/ TemporaryPermanent full timeSpan of Control:NilLocationBangaloreJob Summary: (Concisely define the scope and primary purpose of this job)This role is a customer facing position responsible for handling inbound customer billing inquiries and is the first line of contact for customers. The individual will interact with various departments to support the customer and activities will include cancellation of subscription products, processing credit memos or contract adjustments, and ensuring that services are terminated in conjunction with the cessation of billing and in line with contract terms. They are also responsible for managing the approval workflow for all credit requests and other customer facing processesEssential Functions

Should have team lead experience with billing experience
Address customer inquiries, credit requests, account reviews, and other inbound billing related inquiries from external customers, and then documenting related discussions and research within Salesforce
Research and verify customer issues with Product, Operations, and Implementation teams to determine root cause and warranted remediation
Clearly and concisely present information in verbal or written form to both internal and external customers
Process all customer cancellations within relevant billing and production systems according to contract terms
Vet all buy sell communications and initiate related cancellations and contract changes or customer updates
Other projects and billing related customer responsibilities as needs arise

Create & update the details for the Project maintenance
Maintain up-to date data on the Forecast of the resources engaged in the Project
Adhere the timelines/ SLA built for the Process
Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing
Contribute to the Process Improvement / Simplification / Automation
Reconciliations and Month close activities

Primary Internal Interactions

Need to work with Inter-Departments within the team for Accounts Receivable.

Primary External Interactions

Need to work along with client team of a specific region.
Need to communicate to the client on a regular basis through e-mail and telephone.
Weekly/daily calls on a regular basis
Flexible to work in any shift & open to putting in extra hours when required

EXL Service

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