H After Sales Service & Spare Parts Marketing_Hyd

• Responsible for the overall profitability of the branch and ensure its smooth functioning.
• Basis the revenue target of the Branch, create and implement plans to achieve the target.
• Set and enforce the standards of working and explain the process set by the sales and service head to the team.
• Clearly define the roles and responsibilities of the branch employees.
• Study the location specific market and understand the factors and customer demographics and other factors which will have an impact on the performance of the branch.
• Submit reports on the branch finances and activities to the senior management.
• Ensure conversions of sales enquiries into sales.
• Undertake periodic and timely performance updates.
• Plan and take corrective action if the branch is not performing as per target.
• Deal and engage with irate customers and ensure speedy conversions.
• Develop and ensure implementation of feedback plan for mystery customers.
• Ensure that all the support functions are fully integrated into the branch operations (finance, HR, administration).
• Build mechanisms to track the customer data.
• Collaborate with the functional heads to chart out the development plan for the branch employees.
• Foster and build the values of AMPL.
• Build strong practices to ensure no unethical practices take place.
• Participate in organization wide improvement initiatives.

• Achieve revenue (number) target
• Achieve Branch Profitability of YoY
• Maintain Margin retention of
• Beat Plan adherence
• Participate in organization improvement initiatives (number)

• Technical - Knowledge of Automotive Retail Industry

• Behavorial - Planning

Antal International