Inside Sales Representative / CRM

My Pain Clinic Global

Bandra, Maharashtra
Rs. 50,000 per month
Permanent
Full-time

2 months ago

Job descriptionPosition: Inside Sales Representative / CRMLocation: Bandra (West), MumbaiExperience: 410 years in customer service, healthcare, hospitality, or wellness industrySalary: Competitive and based on experienceJoining: Immediate Joiner PreferredRole Overview: We are looking for a dynamic and compassionate Inside Sales Representative/ CRM to serve as the key liaison between our patients and the clinic. The CRM will ensure a smooth, welcoming experience for every client, while also supporting business growth through proactive communication, relationship management, and service excellence.Key Responsibilities:

Client Interaction & Relationship Building: Act as the first point of contact for patients post-consultation, ensuring satisfaction and personalized follow-up.
Follow-ups & Feedback: Conduct regular follow-up calls/messages with patients for feedback, appointment reminders, and service satisfaction.
Treatment Package Conversions & Renewals: Explain treatment packages, handle objections, and encourage renewals based on progress and clinical advice.
Sell Wellness Packages: Proactively identify potential clients and promote tailored wellness packages that align with their health goals and concerns.
Lead Management: Respond to new enquiries (calls, walk-ins, website leads), maintain CRM records, and convert leads into consultations.
Support Sales & Marketing: Coordinate with the front desk, physiotherapists, and doctors to promote services, offers, and events to clients.
Database & Record Maintenance: Maintain accurate, up-to-date records of patient interactions, preferences, and service history using clinic software.
Customer Service Resolution: Handle queries, complaints, and minor issues with empathy and professionalism, ensuring a seamless experience.

Requirements:

Bachelor's degree in any discipline (Healthcare or Hospitality background preferred)
35 years of experience in a similar customer-facing role
Excellent communication in English, Hindi (Marathi is a plus)
Friendly, confident, and service-oriented personality
Strong organizational and follow-up skills
Must have basic knowledge of CRM software and tools (training will be provided)

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