D&T Regional Planning Manager

• Develop and carry out planning strategies for technology services projects globally.
• Align business goals with technology services projects to improve efficiency, system reliability, and customer satisfaction.
• Build data-driven plans and top-notch documentation for key technology services initiatives.
• Translates business requirements into technical action plans and communicate them to stakeholders fluently.
• Assist technology services function heads with pain points within their territory.
• Act as the main link between technology services and other teams.

• Align business goals with D&T technology services initiatives to enhance operational efficiency and customer satisfaction.
• Lead project planning and execution for key initiatives within the technology service/infrastructure team.
• Ensure projects are completed on time, within scope, and within budget.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Responsible for the overall definition and management of the technology services strategy, working with D&T teams and business divisions to ensure alignment.
• Plan tracking and reporting - continually monitor progress against the plan; refine the plan to meet changing business requirements; report to project, program, and portfolio steering & governance committees.

• Track SLAs/SLOs, analyze incidents and change requests, and circulate a “service health” scorecard each month.
• Manage and update infrastructure assets catalogs and keep track of their utilization and performance.
• Manage internal collaboration tools and keep them up to date.
• Manage FinOps for infrastructure pillars (cloud computing, application infra cost, back, DR, etc.)

• Communicate project status, risks, and opportunities to senior management and other stakeholders.
• Act as the primary liaison between technology services team and other teams
• Ensure all planning activities comply with company policies, industry standards, and regulatory requirements.

• Coordinate with other departments to ensure the availability of necessary resources and support.
• Resource management and forecasting.

• Optimize resource allocation to maximize productivity and achieve project goals.
• Collaborate closely with other teams within the D&T Department (Database, Enterprise Architecture, Security, Development, Support, Product) to ensure alignment and effective project delivery.
• Act as a liaison between business stakeholders (Finance, Procurement, Operations, Legal, Compliance, etc.) and technical teams to facilitate understanding and implementation of requirements.

• Build prioritization and escalation matrix suitable for technology services initiatives in nature and SLAs.
• Drive continuous improvement initiatives within the technology services function, promoting innovation and efficiency.
• Stay up to date with industry trends and best practices in IT project management.
• Establish FinOps cultural approach and operational framework within technology services pillars.
• Build dashboards that track progress from multiple perspectives (pre-implementation, post-implementation, value proposition, manhour utilization, etc.)

• Support the development of IT budgets and forecasts (strategic, operational, project, risk) to align with financial objectives.

• Bachelor's degree in computer science, Information Technology, Business Administration, Industrial Engineer, or a related field.
• Minimum of 9+ years of experience in strategic planning, project management, or a similar role in the technology sector.
• Solid understanding of Infrastructure components (Network, Data centers (servers, cloud platform -AWS, AZR, OCI-), ITOPS, DevOps, IT Security, Identity Management)
• At least +2 years in infrastructure technical role, and +2 years in a managerial role.

Aramex