Assistant Manager (Arbitrator & Case Management)

• Identify and source potential arbitrators for empanelment.
• Manage the end-to-end onboarding process of arbitrators, including process explanation, responsibilities, fee structure, case handling guidelines, and documentation.
• Conduct training sessions for newly empaneled arbitrators on platform usage.
• Organize quarterly refresher trainings and workshops for existing arbitrators.
• Develop and maintain training resources, manuals, FAQs, and other support materials.
• Act as the key liaison between the organization and arbitrators for ongoing disputes.
• Coordinate with arbitrators to schedule hearings and facilitate the issuance of orders.
• Facilitate smooth communication by creating and managing WhatsApp groups.
• Maintain and update databases of arbitrators, training sessions, and certifications.
• Engage with arbitrators regularly to gather feedback and implement improvements.

• Bachelor's degree in Law (LLB), Commerce (B.Com), Management (BMS), or a related field.
• Minimum 1 year of post-qualification experience in stakeholder management, training, legal, or arbitration roles.
• Strong communication and interpersonal skills with the ability to engage senior professionals.
• Excellent organizational and coordination skills with a keen eye for detail.
• Strong analytical, problem-solving, written, and verbal communication abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Proficiency in MS Word, Excel, and PowerPoint.
• Tech-savvy, with the ability to quickly adapt to new tools and systems.
• Proactive approach towards learning and staying updated on laws and regulations.
• Passionate, enterprising, resilient, and perseverant, with a “never give up” attitude.
• Willingness to go beyond the call of duty, take initiative, and contribute to process improvements.

• Login
• Sign Up

Rapsys Technologies