Job Title: Customer Success Associate - InsuranceLocation: Nyati Enthral, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014Work Mode: Work from OfficeNature of Account: DomesticDepartment: Insurance (Health, Motor & Life)Shift: Rotational Shift (Day shift for females up to 8 PM; Rotational for males)Working Days: 6 days/weekPosition Overview:We are looking for enthusiastic and customer-centric individuals to join our growing Customer Success team. As a Customer Success Associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including Health, Motor, and Life insurance. This is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales.Key Responsibilities:- Make outbound calls to interested leads and guide them through appropriate insurance solutions.- Build a deep understanding of customer requirements and match them with relevant insurance products.- Maintain high levels of customer satisfaction and handle customer concerns with professionalism.- Meet and exceed daily/weekly/monthly performance targets.- Maintain accurate records of customer interactions and follow-ups in internal systems.- Stay up to date on insurance products, features, and market updates.Eligibility Criteria:- Education: Graduate in any discipline.- Experience: Open to both freshers and experienced candidates.Preferred: Experience in insurance and a flair for sales is a plus.- Languages Required: Fluent in English and Hindi.- Communication Skills:- Excellent verbal and written communication in both languages.- Must be free from MTI (Mother Tongue Influence) and RTI (Regional Tone Influence).- Strong grammar and pronunciation skills are a must.Salary:- Freshers: Up to - 25,000 CTC- Experienced Candidates: Up to - 35,000 CTC (Based on last drawn salary) (ref:updazz.com)
