Client Service Specialist

Bangalore, Karnataka
Permanent
Full-time

28 days ago

Description & RequirementsThe Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.A Day in The Life Typically Includes:

Interacting and managing customer relationships through email or phone
Analyzing and troubleshooting customer queries and see it through closure
Helping user's complete transactions on the Infor Nexus platform, while understanding their specific buyer - seller relationship requirements
Communicating with various departments within Infor Nexus and our partners
Work on customer cases using industry standard problem management tools
Get trained and handle issues related to Infor Nexus Products

What You Will Need:

Bachelor's Degree

Technical knowledge in terms of computer applications and software

3-6 years of Customer Service experience and/or Operations experience supporting a software application is preferred

Experience in similar and relevant companies are preferred

What Will Put You Ahead?Preferred Qualifications:

Should have good proficiency in verbal and written English language

Interpersonal and customer relations skills are essential

Should have troubleshooting skills on supporting a software application for clients

Should have eagerness to learn new technology and new ways of problem solving

Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies

Understanding of EDI or related Data interchange technology is an added advantage

Understanding of working in a supply chain company is an added advantage

Ability to multitask and work in a deadline/time sensitive environment

Ability to work independently and in a team environment

Should be ready to work in shifts in a 24/7 model

About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.For more information visitOur ValuesAt Infor, we strive for an environment that is founded on a business philosophy called ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.At Infor we value your privacy that's why we created a policy that you can read .

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