University - Help Desk Associate

Dayananda Sagar University

Bangalore, Karnataka
Permanent
Full-time

9 hours ago

Position OverviewThe University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently.TasksKey Responsibilities

Technical Support: Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile).
User Assistance: Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions.
System Maintenance: Install/configuring software/hardware, update documentation, and escalate complex issues to senior IT staff.
AV/Event Support: Set up audio-visual equipment for campus events and classrooms.
Education: Guide users on IT best practices and security protocols.
Inventory Management: Track and maintain hardware/loaner equipment inventory.

RequirementsQualificationsEducation:

High school diploma (required).
Associate’s/Bachelor’s in IT, Computer Science, or related field (preferred).

Soft Skills:

Strong communication, patience, and problem-solving abilities.
Ability to explain technical concepts to non-technical users.

Dayananda Sagar University

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