- Product knowledge : Showing customers the benefits of the product and training other team members on the product- Conflict resolution : Using conflict resolution skills to help customers who are confused or unable to use the product- Customer experience : Influencing the customer experience of the organization- Customer support executives should have strong communication skills, empathy, active listening, patience, responsibility, dependability, and leadership. - Lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service (ref:updazz.com)