System Administrator

Hyderabad, Telangana
Permanent
Full-time

20 days ago

We are seeking a System Administrator responsible for managing the enterprise IT Helpdesk, providing end-user support, and maintaining system reliability and security. The role requires strong communication skills, hands-on experience with endpoint management, servers, identity management, and basic cloud technologies.Job Responsibilities

Provide L1/L2 technical support for employees
Install, configure, and troubleshoot Dell and Mac laptops/desktops
Support OS, hardware, software, and development tools
Manage tickets through IT service management systems
Handle user onboarding and offboarding
Manage accounts in Active Directory, Okta, and enterprise applications
Maintain access permissions and identity security policies
Manage endpoints using ManageEngine Desktop Central (Endpoint Central)
Perform software deployment, patch management, OS updates, asset inventory, and remote troubleshooting
Ensure device security compliance
Administer Windows Servers and Linux systems
Manage Active Directory, DNS, DHCP, and Group Policies
Monitor system performance and uptime
Troubleshoot network connectivity issues
Basic knowledge of TCP/IP, VLANs, VPN, Wi-Fi, and firewall concepts
Basic administration of AWS and Microsoft Azure environments
Automate tasks using PowerShell, Bash, or basic scripting
Support development-related software, tools, and environments
Assist teams with software installations and troubleshooting
Ensure system patching, endpoint security, and compliance with IT policies
Maintain IT documentation and support knowledge base

Job Qualification

3-5 years IT/System Administration experience
Active Directory, DNS, DHCP
Windows & Linux Administration
Dell & Mac laptop support
ManageEngine Desktop Central (Endpoint Central)
Basic knowledge of Okta / Identity Management
Networking fundamentals
Basic AWS / Azure knowledge
PowerShell or scripting basics
Strong communication and troubleshooting skills
Knowledge of Jamf, VMware (basic)
Experience with IT ticketing systems (Jira)

About Model NModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world's leading companies across more than 120 countries. For more information, visit .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Model N

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