Senior Salesforce Developer
EagleView
- Bangalore, Karnataka
- Permanent
- Full-time
- Build customized solutions in Salesforce and associated systems that support EagleView's business requirements and processes
- Heavy focus on AgentForce usecases to reduce time spent in manual repeatable tasks
- Salesforce Service Cloud Voice & Einstein AI (Generative & Predictive)
- Work with business partners to review operational procedures, identify inefficiencies and design, develop and configure customizable and scalable processes and solutions
- Perform reviews of the data, developing complex CRM solutions to ensure that best practices are followed and the best data solutions are provided
- Proficient in designing, documenting, building, coding standards, testing and deploying Salesforce system enhancements including complex formula fields, validation rules, workflow rules and actions, approval processes, and reporting and dashboards
- Configuration and maintenance of user security permissions and hierarchies to comply with organizational requirements
- Maintain user roles, ensuring there are no security breaches that could place a risk on the company’s data
- Understand and manage complex data migration and hygiene projects
- Work with end users to provide best practices and tips on Salesforce, including training, documentation as well as technical support and troubleshooting
- Create system operation dashboards, reports and statistics that support data-driven decision making and process improvement across the organization
- Review upcoming Salesforce release features and updates to integrated applications and provide recommendations when necessary to enhance efficiency, stability and productivity
- Build relationships at every level of the organization
- Minimum 5 years administration experience within Salesforce
- Minimum 5 years administration experience within Salesforce
- Minimum 8 years development experience
- Salesforce AgentForce Experience
- Salesforce Service Cloud Voice Telephony Solution
- Salesforce MIAW (Message In-App Web)
- Salesforce Omni-Channel
- Salesforce Einstine for Service Cloud and Sales Cloud
- Salesforce Platform Developer I and Salesforce Platform Developer II Required
- Salesforce Administration Certification (ADM 201) required (ADM 211 preferred)
- Lightning UI/Component Experience a must.
- Proficiency with SOQL, APEX, Lightning, Aura, Visualforce, Web Services, API integrations
- Familiarity with JavaScript, HTML5, CSS
- Experience with complex data migration scenarios, SQL, and data quality tools (e.g. DemandTools)
- Must be able to work across multiple time zones
- Bachelor's degree
- Experience in managing integrated applications such as Salesforce CPQ, Highspot, Subscription Management (Revenue Cloud)
- Self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision.
- Ability to establish credibility and rapport with technical and non-technical team members and work collaboratively and cross-functionally.
- Excellent analytical and problem-solving skills – ability to understand business and technical requirements and "speak the language" of the various stakeholders.
- Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment.