Key Responsibilities :Empathetic Listening : Patiently listen to customer concerns to identify the root cause of their issues.Effective Problem Solving: Provide prompt, accurate, and clear resolutions to a variety of customer queries.Strategic Escalation : Know when a case needs a specialist's touch and escalate it to the right internal teams seamlessly.Process Integrity : Follow defined policies, processes, and SOPs to ensure every interaction meets our high standards.Quality & Compliance : Maintain a "customer-first" mindset while staying aligned with our internal quality guidelines. (ref:updazz.com)
