Role Name: Department ManagerFormat: AzorteReporting Manager: Store ManagerRole Purpose: Responsible for presentation, sales, profitability, VM and customer satisfaction of categories/brands in the respective departmentKey Responsibilities:Finance: Achieve revenue, gross margin Control inventory level and shrinkage Increase margins and minimize expenses Achieve higher average transaction value per customerCustomer: Stores to look as per guidelines Ensure that sales team meets customers need Assist customer for location of product, point of purchase and answer questionsInternal Business Process: Ensure effective stock and VM Monitor sales figure/inventory planning Gather consumer data for feedback Adhere to Mockshop guidelines SOP Implementation and Adherence in department.People/ Learning & Growth : Sales staff are trained and constantly updated Product knowledge, brand differentiation Recognize and develop talent Optimize manpower resource for category Functional and behavioral training Mentor sales assistance through training and career planning Update category and store associates on latest development in new product/brands and presentation/selling techniqueCompetenciesFunctional Competencies: Ability to work under pressure Attention to Detail Customer CentricityGeneric Competencies: Communication Skills Commitment to ExcellenceAcademics and Experience:Qualification: MBA / master's degree or Graduation or Diploma in Retail ManagementWork Experience: 4+ Years in Fashion and Lifestyle Retail Store Operations
