Analyst - Application Life Cycle

Bangalore, Karnataka
Permanent
Full-time

1 month ago

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore we’re looking for?JOB PURPOSE :Reporting to the EUC Imaging and Apps Manager, you will be in charge of maintaining Application Packaging life cycle activities across Alstom.Experience in the design and deployment of the following technologies: SCCM/MECM, Microsoft Windows 11, Enterprise Mobility + Intune, Autopilot.Key Responsibilities & Accountabilities:

Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies
Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systems
In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 11,10 and MAC OS
Supports the development and verification of test methods in support of all applications
Develops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test plan
Should be good in troubleshooting package creation and deployment related issues and provide analysis and quick resolution
Should be able to handle test and release of applications
Should have a good knowledge in Software distribution using SCCM & Intune
Should have practical Experience working under hybrid and complex device Environment
Technical and Professional Expertise Ability to Package, Stage and Deploy application using SCCM/Intune
Monitor the SNOW ticket queues, troubleshoot and resolve tickets part of L3 Team
Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
Maintain and enhance engagement with vendors, business, IT partners, and other stakeholders for Application management activities
Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
Flexibility in managing global processes and being available on-call for emergency situations at all times
Develop and implement high quality support services, knowledge base content, best practices and methodologies
Excellent Communication skills; both oral and written
Have efficient time management, attention to detail and critical thinking skills

PROFILE :To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

Graduated with a Bachelors degree in Engineering, Science or Technology, should have at least 4-7 years experience in IT with majority of it in MSI Packaging, SCCM, Intune, and troubleshooting. Hands-on experience with related domain is an added advantage and preferred.
Should have good communication and vendor management skills to interact with business across the globe.
Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

Experience in ITIL processes and framework
Ability to collaborate, influence and motivate cross-functional teams
Team player
Ability and flexibility to adapt to change, including shifting and competing priorities
Demonstrated competency collaborative work with strong abilities in relationship management.
Proven ability to work in global companies and delivering solutions across multiple geography

Important to noteAs a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Alstom

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