Hiring Sr. Customer Support – Billing Voice Kolkata

2COMS

  • Kolkata, West Bengal
  • Permanent
  • Full-time
  • 3 days ago
Job Description :Job Opening: Senior Customer Support Representative (International Billing Voice)Location: KolkataSalary: Up to ₹5.5 LPAWork Mode: Office (Both-side cab provided)Shift: Rotational | Week Off: 2 rotational daysRole OverviewWe are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process. The role involves handling calls/chats from global clients, ensuring accurate billing support, and delivering a professional customer experience.NOTE: Freshers not eligible, Only Kolkata based candidates can apply.Key ResponsibilitiesHandle international billing voice calls and chats across different time zones.Provide prompt, positive, and professional responses to global clients.Resolve billing-related queries with accuracy.Demonstrate strong customer service principles and practices.Adapt to rotational shifts and dynamic work requirements.RequirementsMinimum 1+ year of experience in International Billing Voice Process (mandatory).
Excellent communication skills in English (verbal & written).
Good technical knowledge and problem-solving ability.
Qualification: Undergraduate / Graduate / Postgraduate.
Strong interpersonal skills and flexibility to work in a global support environment.BenefitsBoth-side cab facility.Work with a captive unit.Internal Job Postings (IJP) for growth across different roles and business units.

2COMS