Chief Operating Officer

• Developing and implementing operational strategies:
• Aligning these strategies with the overall business objectives and regulatory guidelines.
• Translating strategic goals into actionable plans:
• Ensuring the day-to-day operations contribute to the achievement of the company's long-term vision.
• Identifying and capitalizing on growth opportunities:
• Developing and executing plans for business expansion, including new products, services, and geographical locations.
• Building a strong operational framework:
• Establishing policies, procedures, and systems that support efficient and effective operations.

• Overseeing all aspects of business operations:
• This includes branch operations, business development (sales), credit control, and other key functions.
• Managing the loan lifecycle:
• From origination to closure, ensuring smooth and efficient processing of loans, including sanctioning, disbursement, and servicing.
• Ensuring regulatory compliance:
• Adhering to all relevant financial and regulatory standards, including IFSCA regulations and internal policies.
• Implementing and monitoring risk management controls:
• Ensuring compliance with KYC norms, legal documentation, collateral monitoring, and loan portfolio compliance.
• Managing relationships with partners and vendors:
• Ensuring smooth collaboration and effective partnerships.
• Leading and motivating the operations team:
• Providing guidance, mentorship, and fostering a culture of continuous improvement.
• Performance monitoring and reporting:
• Establishing key performance indicators (KPIs) and providing regular reports to senior management and the board.
• Managing costs and ensuring efficiency:
• Implementing strategies to optimize operational costs and improve overall efficiency.

• Working closely with the CEO and other senior executives:
• Providing input on strategic decisions and ensuring smooth coordination across different departments.
• Building a strong company culture:
• Promoting a culture of innovation, collaboration, and continuous improvement.
• Effective communication and interpersonal skills:
• Building strong relationships with internal teams, external stakeholders, and regulatory bodies.
• Representing the company in regulatory and industry forums:
• Participating in meetings and conferences to stay updated on industry trends and regulations.

• Understanding the unique regulatory landscape:
• Navigating the specific regulations applicable to NBFCs, including those related to lending, deposits, and other financial activities.
• Managing delinquency and recovery:
• Developing strategies to manage loan delinquencies and ensuring effective recovery processes.
• Focusing on customer service:
• Ensuring a client-centric approach in all operational activities and delivering exceptional customer service.

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