ServiceNow ITSM-Technical Consultant
Fujitsu View all jobs
- Bangalore, Karnataka
- Permanent
- Full-time
We are looking for an experienced Developer with strong hands-on expertise in ServiceNow ITSM and Now Mobile to design, implement, and optimize scalable enterprise solutions. This role focuses on translating business and functional requirements into high-quality technical configurations while ensuring platform best practices and long-term maintainability.
The ideal candidate has 5+ years of ServiceNow experience, strong technical problem-solving skills, and a passion for delivering user-centric, enterprise-grade solutions.Key Responsibilities
- Configure, develop, and implement ServiceNow ITSM solutions (Incident, Problem, Change, Request, CMDB, Knowledge)
- Design and build Now Mobile experiences, including mobile workflows, forms, UI policies, and user interactions
- Translate business and functional requirements into technical designs and configurations
- Develop and customize ServiceNow using Business Rules, Client Scripts, UI Policies, Flow Designer, and Script Includes
- Implement integrations using REST/SOAP APIs, MID Server, and IntegrationHub
- Support platform upgrades, patches, and enhancements across ServiceNow instances
- Troubleshoot, debug, and optimize performance and usability issues
- Ensure adherence to ServiceNow best practices, coding standards, and security guidelines
- Collaborate with Solution Architects, functional consultants, and stakeholders to deliver end-to-end solutions
- Create and maintain technical documentation and configuration guides
- Provide post-implementation support and continuous improvement recommendations• Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions
- Create technical documentation, design specifications, and deployment plans
- Provide guidance, mentoring, and technical leadership to junior team members when neededRequired Skills & Qualifications
- 5+ years of hands-on ServiceNow development and implementation experience
- Strong expertise in ServiceNow Virtual Agent / ServiceNow Assist) & AI configuration and scripting
- In-depth knowledge of ServiceNow scripting (JavaScript, Glide APIs)
- Solid understanding and practical experience with ITSM processes and workflows
- Proven experience with ServiceNow integrations (REST, SOAP, Integration Hub, MID Server)
- Experience with Flow Designer and Workflow Editor
- Familiarity with ServiceNow data model, CMDB, and CSDM concepts
- Strong problem-solving, debugging, and analytical skills
- Excellent communication and stakeholder management skills
- ServiceNow certifications (CSA, CAD, CIS-ITSM, Virtual Agent).
- Experience with additional ServiceNow modules (CMDB, Discovery, Asset, or HRSD).
- Exposure to Agile/Scrum delivery methodologies.
- Strong consulting, communication, and stakeholder management skills.
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